Managing inventory in both the customer billing software and the e-commerce store posed one of the most significant challenges during the project. Our primary concern was to ensure that the stock was kept up-to-date to prevent instances where a customer orders a product that had already been purchased by another customer.

Following the proposal of the project, we conducted research on the client's existing customer base. The findings revealed that more than 50% of the customers were over the age of 40, hence we had to incorporate design patterns that were familiar to them.

Fig: Customer Demographic for offline customers

We were faced with another challenge, which involved obtaining direct feedback from customers. This task was difficult since many individuals were reluctant to meet for what they considered to be trivial.

At the beginning of the project, we established clear objectives to prevent the need for revisiting various ideas. These objectives included:

• Creating a design pattern that is similar to the ones used in other products that are familiar to the target demographic (e.g., Amazon, Flipkart).
• Directly linking the inventory with the store's existing billing software.
• Developing a simple yet comprehensive dashboard to manage the ecommerce portion of the project.
• Allowing only contactless payment methods for checkout in the application.

Once the initial version of the application was completed, the client requested that we make the application multi-vendor to allow for the addition of other stores without affecting the old system. We made the necessary changes to the application to enable this while keeping the old version functional until all old customers had updated to the new system.

As a result of this change, the application was able to support a variety of different stores, including restaurants, bakeries, fish markets, and meat markets. To reflect this diversity, we also designed the consumer-facing app to include distinctive features tailored to the needs of each type of customer.

After the release of the product, our team began working on improvements to the application based on feedback from both the consumer and the client. We decided to add a feedback form within the application for ease of use and placed a link directly below the successful checkout notice. This allowed us to gather suggestions and critiques from customers more directly and efficiently.

We received a wide range of feedback from customers including recommendations for improving the delivery process from the client's end, as well as addressing text size issues on specific devices. By listening to and addressing these concerns, we were able to make specific improvements to the application to enhance the overall user experience.

Being involved in the project and close to the actual delivery process was a great experience for our team. We were able to work closely with the client and delivery personnel to tailor the application to meet their specific needs, which was incredibly rewarding for us. Overall, we were happy to be a part of this project and help make a positive impact on the client's business.